Ask customers for reviews

1. 1

   Pick customers

   In Requests, click Request reviews and tick up to 50 customers.

2. 2

   Choose a channel

   Best channel for each uses email or WhatsApp, whichever reaches them, in the order set under Settings.

3. 3

   Send

   Each person gets their own link. The list shows who was asked, who opened it and who left a review, and why anyone was skipped.

You can also just tell Jenny in her chat, like “ask last week's customers for a review”. She checks with you before sending.

Under Jenny → Reviews → Automatic requests, switch on After a completed appointment and After a delivered order, and set how long to wait. Nobody is asked twice inside the cooldown (90 days unless you change it), and people who unsubscribed or replied STOP are never asked.

You can reword the email under Jenny → Reviews → Email message — keep {{link}} in it. Email goes out from your own domain, so verify it first under Jenny → Channels → Email. WhatsApp needs an approved message: click Create & submit for approval and Meta reviews it, usually within a day.