Set up Jenny on your website
Jenny answers visitors on your website chat around the clock, using what you teach her about your business.
- 1
Teach her about your business
Open Jenny, go to the CRM tab, then Knowledge. Click Add Document. Either upload a file (PDF, TXT or an image) or choose Paste Text, for example your price list, menu or FAQs. Each document costs 30 credits.
- 2
Style the chat
Go to Jenny → Channels → Website chatbot → Appearance. Set the assistant name, avatar, accent colour, greeting and up to 6 suggested questions, then Save changes.
- 3
Switch it on
In the same tab, click Turn On. Use Test Chat to try it yourself.
Jenny answers from your documents, your business details and your products. Each reply costs 2 credits. Near the end of a chat she asks for the visitor's name, email and phone number. They're saved as a contact, and you get an email.
Tip: Want to answer website chats yourself? Click Switch to Manual. Switch to Jenny hands them back.
Common questions
Can Jenny book appointments?
On WhatsApp and Instagram, yes: she checks free times and books. On the website chat, she checks availability and sends the visitor to your booking page.
How many documents can I add?
5 on Starter, 15 on Growth and 30 on Pro, up to 5 MB each.
Still stuck?
Our team answers within 24 hours. Tell us what you were trying to do and we'll walk you through it.