Manage your bookings
Confirm, complete or cancel bookings, and see what customers are told.
Where to find it:AppointmentsBookings List
Needs the Starter plan or aboveNew bookings arrive as Pending. Open one to mark it Confirm, Complete, Cancel or No Show. Use the filters to see each group.
The customer gets an “Appointment confirmed” email and can add it to their calendar. You get an email too, sent to the address in Settings → Notifications (or your login email).
Good to know: Customers can't reschedule or cancel by themselves. Their email tells them to contact you. To move a booking, ask Jenny in her owner chat, for example “Move Sam's 3pm booking to Friday at 11”.
Still stuck?
Our team answers within 24 hours. Tell us what you were trying to do and we'll walk you through it.